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shipping and returns

 Shipping

 

Please allow 2-3 business days for your order to be fulfilled and shipped. Processing times for personalized orders can take 2-3 weeks before shipping. Please note that during high volume times, additional processing days may be required. You will be charged at the time your order is placed. Once your order ships, a shipping confirmation email will be sent to you with tracking information.

All US orders over $100 ship free using code: FREESHIP

US:

USPS Priority Mail ($4.99). Please allow 1-3 business days for delivery once shipped.

Local delivery and pick up available for applicable orders. Please inquire at hello@norajade.com

USPS Priority Mail Express ($22.75) is available at checkout.  Please allow 1-2 days for delivery once shipped. Priority mail items ordered Monday-Friday after 3pm EST will be processed the next business day.

If you need additional shipping services (signature confirmation, certified mail, etc.) for any item, please email hello@norajade.com before checkout. A custom listing can be made to accommodate any extra services you may need.

CANADA:

USPS First Class Mail International to Canada without tracking ($10.50). Packages generally arrive within 10-21 business days + the time period that customs take. Please inquire for additional shipping services (tracking information, signature confirmation, etc.) 

Please note any customs/duties charges are the responsibility of the customer and are not included in your online purchase.

 

 

Returns

 

Returns? No problem. You may return your item(s) within 14 days of the delivery date. All returns must be received in their original, unworn condition. We currently offer store credit on any return (we hope to expland our refund policy in the near future)! Please note that original shipping fees are not refundable. We are not responsible for lost return packages and recommend you insure and track your package.

Due to the custom nature of our pieces, we do NOT accept returns on personalized items. These items are handmade to order and cannot be returned.

All sale items are final.

Please contact us at hello@norajade.com for additional return information.

 

 

Exchanges

 

Due to the custom nature of our products, we are currently unable to offer exchanges.

 

 

Cancellations

 

Please note, we are unable to modify or cancel orders once placed. 

 

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