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SHIPPING + RETURNS

SHIPPING 

Please allow 2-3 business days for your order to be fulfilled and shipped. Processing time for personalized orders can take 2-3 weeks before shipping. Please note that during high volume times, additional processing days may be required. You will be charged at the time your order is placed. Once your order ships, a shipping confirmation email will be sent to you with tracking information. All US orders over $100 ship free using code

FREE SHIP

US: USPS Priority Mail ($4.99). Please allow 1-3 business days for delivery once shipped. 

USPS Express Mail ($22.75) is available at checkout. Priority Express items ordered Monday-Friday after 4pm EST will be processed the next day. 

If you need additional shipping services (signature confirmation, certified mail, etc.) for any item, please email hello@norajade.com before checkout. A custom listing can be made to accommodate any extra services you may need. 

Canada: USPS First Class Mail International to Canada ($9.75). Packages generally arrive within 10-21 business days + the time period that customs take.

Please note any customs/duties charges are the responsibility of the customer and are not included in your online purchase. 

RETURNS

Returns? No problem. You may return your item(s) within 14 days of the delivery date. All returns must be received in their original, unworn condition. You will have the option to receive a full return back onto your original payment method or receive store credit. Please note that original shipping fees are non refundable and buyer is responsible for return shipping. We are not responsible for lost return packages and recommend you insure and track your package. 

Due to the custom nature of our pieces, we do NOT accept returns on personalized items. These items are handmade to order and cannot be returned. 

All sale items are final. 

Please contact us at hello@norajade.com for additional return information. 

EXCHANGES

Due to the unique nature of our pieces and quick turnaround, we are unable to accept exchanges. 

CANCELLATIONS

Please note, we are unable to modify or cancel orders once placed.

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